Is it the beginning of the end for national third-party food delivery services? Companies like Seamless and Uber Eats are at the top of the food delivery industry, but many restaurants are turning to local challengers to push back against the greed of national services.
Unfortunately, a reliance on national third-party delivery services has come at a cost to restaurants. By partnering with these services, independent restaurants relinquish the power to control the delivery process. When problems occur with ordering, national delivery apps provide poor customer service (if any at all) and find no need to negotiate with eateries, figuring that if one restaurant leaves the platform, another will take its place, desperate to increase its revenue during COVID-19.
To make the situation worse, while many restaurants pay up to 30 percent in commissions and fees to third-party services, it is “a poorly kept secret” that well-known chain restaurants like Chipotle and McDonalds pay lower fees than independent restaurants. Read more to learn about the need for local delivery services to take on national delivery in their communities and provide an alternative option for restaurants across America!