Recently, the National Restaurant Association released public policy principles for third-party delivery services that define best practices for serving restaurants and customers as well as guiding principles for lawmakers. The principles are the result of a year-long effort by the association to develop national guidelines based on the needs of restaurants, both large and small.
The seven principles are:
• Restaurants have a right to know and determine when and if their food is delivered.
• Customers should expect the same degree of food safety from delivery as they do when dining in a restaurant.
• Restaurants should be able to offer alcohol to customers through third-party delivery in a safe and legal manner.
• Restaurants deserve transparency on fees (including commissions, delivery fees, and
promotional fees) charged by third-party delivery companies.
• Third-party food delivery contracts need contractual transparency, and issues surrounding fees, costs, terms, policies, marketing practices involving the restaurant or its likeness, and insurance/indemnity should be clear.
• Sales tax collection responsibility must be clear in terms of which party is collecting and remitting the specific sales tax to the appropriate authority.
• As a best practice, third-party delivery companies should offer restaurants access to anonymized information regarding orders from their restaurant that originate on third-party platforms.
At LoCo Omaha, we aim to abide by and exceed these expectations by communicating clearly with restaurants and customers, making sure customers are satisfied with their orders and both parties’ needs are met. We also seek to provide contactless delivery options and follow all COVID-19 guidelines to keep the customer safe. By honoring customers and restaurants’ preferences, we strive to remain transparent in our communication and put Omahans first in all of our transactions. LoCo Omaha is here to help the community, and you can be assured we will stand by that promise with every food delivery we make!
Read the full public policy principles for more information on the percentage of people who favor third-party delivery services, a population we seek to serve to the best of our ability as Omaha’s locally owned food delivery service!